Decision making styles
The TrueTouch decision making styles are defined as:
| Decision making style |
Decisioning characteristics |
Communication style |
| Accepting |
A willingness to accept what life has to offer, reassured by product and service recommendations from family and friends, measured in their decision making. |
Reassuring tone of voice, like opportunities to enquire, receptive to advertising. |
| Adamant |
Entrenched decisioning, dislike choice and innovation, do not seek advice. |
Dislike intrusive advertising, value face-to-face communication and branding that speaks plainly. |
| Experiental |
Happy to experiment, decisioning that thrives on spontaneity and risk, information and choice is valued, openly share experiences of products or services. |
Receptive to new ideas, very advertising friendly, communication should be involving, interactive and entertaining. |
| Perfectionist |
Rational and analytical decisioning, actively seek information to provide control. This group is not swayed by opinions of others. |
Seek information using multiple channels, share experiences with others, resistant to advertising but happy to have a one-on-one dialogue when the message is relevant. |
| Inquiring |
Keen to be well-informed and have lots of choice when making decisions, share knowledge with others, like to be seen as experts. |
The content of the message must be informative. This group is keen to use new, interactive media, and is accepting of direct communication. |
| Intuitive |
Intuitive thinking, spontaneous decision making, but this group has difficulty with too much choice and so are swayed by other people's opinions. |
The use of technology is not as significant as advice from friends and family when seeking information. Communicating the brand values, with a strong and emotional tone of voice is influential. |
The decision-making styles may be linked to the TrueTouch types.
Type 1: Information@speed
Type 9: Gadget-mad Technophiles